Exteriors Design Quality Assurance:

Exteriors Design strives to produce quality work for all our clients.

For us this means:

• Providing well thought out, accurate and honest proposals for each contract

• Working with the client to agree objectives for the contract

• Working with the client to agree management and communication processes for the contract and adopting our approach to meet the client’s needs

• Establishing good communications and feedback loops with clients so that objectives, timescales and approach can be responsive to needs

• Ensuring good quality research, stakeholder engagement and written material for all our work

• Taking a principled approach to ensuring we work towards our values of sustainable development and social equity throughout all our work

Our Quality Approach includes:

• Providing one point of contact for each client. This point of contact changes only in exceptional circumstances and with the prior agreement of the client

• Project managers each work with an internal ‘Project Supporter' whose role is to check quality of approach and written material

• Ensuring a set up meeting with the client to agree objectives and approach

• Establishing written and verbal feedback loops with clients throughout a contract

• Providing draft material wherever a contract allows to ensure clients have an opportunity to review material prior to any reports being finalized

• Ensuring that our quality approach is reflected in our contracts with associates and partners

• Working only with known associates and partners

• At the close of a job we ensure that clients have an opportunity to feedback via a client satisfaction questionnaire, and often through a ‘closing' meeting

• Undertaking an annual quality review. This involves independent interviews with a cross section of our clients